100% Satisfaction & Refund Policy

We pour our hearts into every creation, but we know buying custom art online requires trust. That's why we offer a risk-free return policy. If your figurine doesn't perfectly capture your pet's spirit, you have 30 days to request a full refund.

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Last updated: April 2025

1. 100% Satisfaction Guarantee

2. Our 30-Day Promise

3. How to Initiate a Return

4. Damaged or Issues

5. Contact & Support

1. 100% satisfaction guarantee

At Cutebuddi, we pour our hearts into creating a one-of-a-kind keepsake that honors your pet. We are so confident in the craftsmanship of our artists that we back every order with our 100% Money-Back Guarantee. We want you to absolutely cherish your figurine. If for any reason you are not thrilled when you unbox it, we are here to make it right.

2. our 30-day promise

Your happiness is our goal. If you are not 100% satisfied with your purchase, you may return it within 30 days of delivery for a full refund—no questions asked.

3. how to initiate a return

We strive to make this process easy for you. Just follow these three steps:

Contact Us: Simply email our support team at support@cutebuddi.com to start the process. While we’d love to know how we can improve, no explanation is required.

 

Pack & Ship: We will provide you with a return authorization and shipping instructions. Please ensure the item is securely packaged to prevent damage during transit.

 

Refund: Once we receive your return, we will inspect it to ensure it hasn't been accidentally damaged. A full refund will be processed to your original payment method within 7-10 business days.

4. damaged or issues

In the rare event that your item arrives damaged or broken due to shipping, please contact us immediately with photos. You do not need to worry about returning the broken item; we will arrange a free replacement or a refund for you right away.

5. contact & support

Your peace of mind is our priority. If you have any questions or need assistance with your order, please reach out to us at support@cutebuddi.com.

 

(Note: This policy applies to purchases made directly through Cutebuddi.com)